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Privacy Policy & Notice of Privacy Practices – Aterna Wellness
This Notice Describes How Medical Information About You May Be Used and Disclosed, and How You Can Access This Information. Please Review It Carefully.
Our Commitment to Your Privacy
At Aterna Wellness, we are committed to protecting your medical and personal information. This notice explains how we may use and disclose your protected health information (PHI), your rights under the Health Insurance Portability and Accountability Act (HIPAA) and California’s Confidentiality of Medical Information Act (CMIA), and your rights under the California Consumer Privacy Rights Act (CCPA/CPRA).
How We May Use and Disclose Your Health Information
We may use and share your PHI without your written authorization for the following purposes:
- Treatment – To provide, coordinate, and manage your healthcare services (e.g., sharing information with a specialist or pharmacy).
- Payment – To obtain payment for services, such as billing insurance companies or collecting unpaid balances.
- Healthcare Operations – For internal operations such as staff training, quality assessment, accreditation, and business planning.
- Appointment Reminders & Communications – We may contact you by phone, text, email, or mail to remind you of appointments or provide follow-up care.
- As Required by Law – To comply with legal obligations, such as court orders, subpoenas, or requests from public health authorities.
- Prevent a Serious Threat to Health or Safety – If necessary to prevent or lessen a serious and imminent threat to health or safety.
- Public Health Activities – Reporting certain diseases, adverse events, or reactions to the FDA or public health agencies.
Uses and Disclosures Requiring Written Authorization
We will obtain your written consent before using or disclosing your PHI for:
- Marketing or promotional communications
- Use of photos or videos for public/advertising purposes
- Most sharing of psychotherapy notes (if applicable)
- You may revoke this authorization at any time in writing.
Your Rights Regarding Your Health Information
- Access – Request to view or obtain copies of your health records.
- Amend – Request corrections to incomplete or inaccurate information in your records.
- Restrict – Request restrictions on certain uses or disclosures of your information.
- Confidential Communication – Request communications in a specific way (e.g., only by email or phone).
- Accounting of Disclosures – Request a list of certain disclosures we have made of your PHI.
- Receive a Paper Copy – Request a paper copy of this Notice at any time, even if you agreed to receive it electronically.
California Consumer Privacy Rights (CCPA/CPRA)
- Access – Request to view Right to Know – What categories of personal information we collect and how it is used.or obtain copies of your health records.
- Right to Delete – Request deletion of your personal information, subject to legal and medical record-keeping requirements.
- Right to Opt-Out of Data Sharing – Aterna Wellness does not sell or share personal information with third parties for marketing purposes.
- Right to Non-Discrimination – You will not be denied services for exercising your privacy rights.
Cookies, Website Tracking & Analytics
Our website may use cookies, tracking pixels, and analytics tools (such as Google Analytics and Meta Pixel) to improve user experience and deliver relevant advertising. You may disable cookies in your browser; however, some site features may not function properly.
Third-Party Vendors & Business Associates
We may share your information with trusted vendors, such as:
- Aesthetic Record (our HIPAA-compliant booking and electronic health record system)
- Secure Payment Processors (Stripe, Square, or similar)
- These vendors are contractually required to maintain HIPAA compliance and protect your information.
Payment Information
- We do not store full credit card details on our servers.
- All online payments are processed securely through third-party payment processors.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect or maintain information from individuals under 13 years of age. If we discover that a child’s information has been collected, we will delete it promptly.
Data Security
We use industry-standard safeguards to protect your personal and medical information, including:
- Secure servers and firewalls
- Data encryption
- Access limited to authorized staff only
- While we take reasonable precautions, no system is 100% secure, and we cannot guarantee absolute protection.
Our Responsibilities
- Maintain the privacy and security of your PHI.
- Notify you if a breach of unsecured health information occurs.
- Provide you with this Notice of Privacy Practices and abide by its terms.
Changes to This Notice
We reserve the right to update this Notice at any time. Updates will apply to all information we maintain. The most current version will always be available at our office and on our website.
Contact Information
If you have questions about this Notice or your rights, please contact us:
- Address: Aterna Wellness, 16685 Sierra Lakes Pkwy, Suite 100, Fontana, CA 92336
- Phone: (909) 347-0009
- Email: info@aternawellness.com
